Privacy Policy

At Lanza Fashion Embroidery, we are committed to protecting your privacy. Please read on for details about our privacy policy.

We may use your name and email address to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable. LanzaFashionEmbroidery does not sell, trade, or rent your personal information to others.

In summary, we are committed to protecting your privacy. We use the information we collect on the site to make our services possible and to enhance your overall Internet experience.

By using our Web site, you consent to the collection and use of this information by LanzaFashionEmbroidery. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.

Return Policy - Product Restrictions The following Lanza Fashion Embroidery products are subject to special return restrictions: ◦Personalization,custom embroidery or company logos: These products are made-to-order specifically for you, so we cannot accept returns. ◦Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 30 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Lanza Fashion Embroidery. Returning Damaged / Defective Items In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Lanza Fashion Embroidery for inspection before a determination can be made as to the state of the product. Who covers the return shipping cost? Lanza Fashion Embroidery will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Lanza Fashion Embroidery representative to be defective. For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Lanza Fashion Embroidery reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Lanza Fashion Embroidery support as to how the return should be handled prior to placing the items back in transit to Lanza Fashion Embroidery. How to request an RMA (Return Merchandise Authorization) Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment. ◦Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund. ◦Select "Return Authorization Request" as the topic for your contact. ◦Once the topic is selected, you will be asked to define the product that you are requesting authorization for. ◦Use the Attach Documents field to proactively provide digital images of damaged or defective products. What the Return Process Usually Entails 1.Print and fill out the Lanza Fashion Embroidery Return form (usually included in the initial reply to your RMA request) 2.Include the paperwork in your returning package along with your returning items. 3.Write the RMA number conspicuously on the outside of the package to ensure proper routing upon receipt You will be notified when your return is received at our facilities with an indication as to what will follow. ◦If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds). ◦If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated. �¡Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.